Refund Policy

Last updated: August 29, 2026

1. Your legal rights

This policy applies to purchases from Sicieist

2. Voluntary return period

Unless a defect, error, or other legal remedy applies, request a return during the period disclosed for the product or required by applicable law by emailing hello@sicieist.com.

3. Condition and exclusions

Eligible items must meet the condition requirements disclosed for the return and applicable law. Reasonable inspection does not remove a mandatory right.

4. Defective, damaged or incorrect goods

Contact us promptly with the order number, description and photographs or carrier evidence if available. We may repair, replace, exchange or refund as appropriate. Do not discard an unsafe item; follow safety instructions. We will provide any remedy required by applicable law.

5. Authorisation and return address

Obtain authorisation before shipping if requested. Return address: 465 Cadenza Dr, Orlando, FL 32807, United States

6. Fees

Original delivery, return postage, restocking, and other charges are handled according to the disclosed terms and applicable law. Defective, damaged, or incorrect goods are assessed separately.

7. Approval and refund timing

After approval and receipt or verification of the item, we issue the refund to the original payment method as promptly as reasonably practicable, subject to applicable law and provider processing.

8. Cancellation and disputes

To request cancellation before dispatch, contact hello@sicieist.com. Cancellation is not guaranteed after processing or shipment begins.

9. Return steps

1. Submit a request through the stated channel within the applicable window.
2. Wait for return instructions or an authorisation number when required.
3. Pack the item safely, remove old labels and use the instructed carrier.
4. Keep the tracking receipt until the refund or other remedy is confirmed.

We may pause a decision while verifying delivery, condition, fraud indicators or a reported defect. We will not use a verification step to defeat a remedy that applicable law requires.

10. Partial refunds, exchanges and replacements

If only part of an order is returned or affected, we may refund or replace that portion and the associated tax or shipping amount to the extent required. An exchange, store credit or replacement is offered only where lawful and accepted by you; you are not required to surrender a non-waivable legal remedy in exchange for a voluntary credit.

11. Gifts, promotions and payment reversals

Gift returns, promotional bundles, free items and discounts may require return of the complete qualifying set or adjustment of the discount, as disclosed before purchase. Refunds can appear as a pending reversal before they post. A bank, wallet or card issuer may display a different posting date, but we will provide the refund record on request.

12. Evidence and contact

We keep return and refund records for the period reasonably needed for accounting, fraud prevention, legal compliance and disputes. Questions should include the order number and be sent to hello@sicieist.com