Shipping Policy

Last updated: August 29, 2026

1. Where we ship

We ship to destinations shown as available at checkout for the products in the order. Restrictions may depend on the destination, carrier, or product.

2. Processing

After payment approval, orders are processed according to the estimate shown at checkout or in the order confirmation. Material delays are communicated when reasonably possible.

3. Service and estimated delivery

Current operational details will be provided at checkout or by support where applicable.

4. Charges, tax and customs

Shipping rates are calculated at checkout based on the destination, products, parcel characteristics, and available carrier services.

5. Address changes and failed delivery

Request an address correction promptly by emailing hello@sicieist.com. Changes are not guaranteed after processing begins.

6. Delay, loss and damage

Report a missing, delayed or damaged shipment to hello@sicieist.com

7. Events outside reasonable control

Government action, severe weather, customs, labor disruption, carrier interruption or another event outside reasonable control may delay delivery. We will communicate material delays and will not use this clause to remove a remedy that law requires.

8. Split shipments and unavailable items

An order may ship in more than one package or from more than one fulfilment point. Separate tracking numbers, shipping charges and delivery estimates will be shown where available. If an item becomes unavailable after acceptance, we will notify you and provide the cancellation, refund or substitute option required by law.

9. Addresses and delivery locations

Provide a complete address, apartment or unit number and any access instructions at checkout. PO boxes, APO/FPO/DPO addresses, freight forwarders, remote areas and restricted goods may have different services or fees. We cannot guarantee delivery to a location a carrier or law excludes, but we will disclose a material restriction when known.

10. Title, risk and proof of delivery

Shipping status, title and risk are interpreted subject to applicable law and the order terms. A carrier scan or signature is evidence of delivery, not conclusive proof against a timely claim of loss, theft, damage or misdelivery. Contact hello@sicieist.com

11. Claims and records

Keep the tracking page, package, photographs and delivery notice until the matter is resolved. We may share claim details with a carrier or insurer only as needed to investigate. A carrier's internal deadline does not shorten a longer consumer remedy required by law.

Carrier availability, tracking features, and delivery options depend on the destination and are confirmed for the order when available.